FAQs

Registration

• Q. What is included in my registration?

  A. An opening welcome event on Sunday evening with appies and drinks, and 3 full conference days. Food is provided for breakfast, lunch, and two breaks each day of the conference.

• Q. Register now

  A. Registration is now OPEN!

• Q. When is the last day I can register?

  A. Festival registration closes on Sunday, May 3, 2020, at 11:59 PM | Registration for childcare ends on Sunday, April 19, 2020, at 11:59 PM

• Q. What if I need to cancel my registration?

  A. Friday, May 1, 2020, is the last day to cancel and receive a refund. If you cancel, your registration fee will be refunded less $25.00 + GST. Refunds will be issued after the event and will not be given to no shows. We encourage you to transfer your registration to another person if you are unable to attend. Please contact eventreg-festival@bccampus.ca for any cancellation and transfer requests.

• Q. I’ve misplaced my conference receipt, how do I get a replacement?

  A. Contact eventreg-festival@bccampus.ca to request a duplicate receipt.

• Q. I am a B.C. post-secondary student. How do I register?

  A. When registering, select your school/institution from the drop-down menu and choose "Student" as your role. This will prompt you to enter your program and year of study. From there you can select the number of days you are attending, and your registration fee will be free. Please register with your institutional email address to help us verify that you are a student.

At the Festival

• Q. How are we monitoring the COVID-19 (Coronavirus)?

  A. We are monitoring the coronavirus situation very closely and ensuring we keep close tabs on announcements and recommendations from our public health experts. At this time we have been given no indication of need to change or cancel events planned in Spring. We will remain vigilant in ensuring a safe space is maintained for all those attending, and if conditions worsen, will respond appropriately based on public health recommendations.

• Q. Where is the Festival being held?

  A. The 2020 Festival of Learning is being held in the gorgeous Pinnacle Hotel Harbourfront in downtown Vancouver. Well-appointed guest rooms are an elevator-ride away from all Conference events and activities.

• Q. Who is expected to attend the Festival?

  A. The audience will include students, teachers, librarians, faculty members, administrators, leaders, educational developers, instructional designers, and educational technologists involved in teaching and learning from British Columbia and beyond.

• Q. Can I pick up my name badge early?

  A. Yes, you can drop by the Pinnacle Harbourfront Foyer on Sunday to pick up your badge from 1:00 - 5:00 pm.

• Q. What to wear?

  A. Dress comfortably, good walking shoes and bring layers! Conference room temperatures can significantly change throughout the day, room by room. Please note that some “extra-curricular” activities may take place outside, so bring appropriate clothing for the weather.

• Q. What if I don’t want my picture taken?

  A. If you did not decline the Media Release when you registered, just let us know at the registration desk when you arrive and we will provide you with a red lanyard which indicates you do not want your picture taken or published.

• Q. What is the wifi code and password?

  A. Click on Pinnacle_CONFERENCE and you will automatically be connected. No login, no password.

• Q. Are there any evening social events planned?

  A. We will be hosting a meet-and-greet Festival Arrival Party on Sunday evening, before the conference starts. Everyone is welcome to attend, including children! This is a free event, and appies and drinks will be served.

• Q. Are children allowed at the Festival Arrival Party and the conference?

  A. Yes! All Festival kids are welcome to all parts of the conference, including sessions.

• Q. I saw on the website that you are offering childcare at the Festival. Can I promote this on social media?

  A. It is okay to promote “conference childcare”, but we ask that you do not take photos of the children or use any photos where the children may be identifiable in the background. All Festival kids will be wearing red tee-shirts.

• Q. Can I host a closed door meetup at the Festival?

  A. Yes, please submit your meeting request using this meeting registration form.

• Q. Can I bring my company’s items to display somewhere?

  A. If you’d like to display your company’s promotional materials, please visit the Festival website to check out our sponsorship packages. The Grab & Go Mini Exhibit may be just what you need.

• Q. Will speakers and attendees asking questions be using a microphone?

  A. Yes, all speakers and attendees will have access to a microphone during presentations.

• Q. If I have allergies or dietary requests, how will I find my meal at the catering station?

  A. A separate table will be set for allergies and dietary requests only. Please look for a meal wrapped and tagged with your name.

• Q. How can I receive updates on the Festival?

  A. To receive email updates on the Festival, please subscribe to the BCcampus newsletter.

Venue/Accomodation

• Q. Can I bring pets and support animals?

  A. The Pinnacle Hotel Harbourfront is pet friendly. Please visit the hotel website for details on pets and other amenities. Support dogs will be allowed in all areas at the Festival.

• Q. Do you have accessible seating?

  A. Yes, each conference space will have Priority Seating reserved signs on tables near the front and near the back of each conference session space.

• Q. Is there a place to park bicycles?

  A. Yes, there are city bike racks just out front of the hotel.

• Q. Is there a lost and found?

  A. Yes, please head to the registration desk. If you have forgotten something, hotel organizers can have it shipped back to you.

• Q. Is there a bank machine in the hotel?

  A. Yes, a bank machine is located in the main lobby by the gift shop.

• Q. Is there somewhere to store my luggage?

  A. Yes! Bring your bags to the Festival registration desk for storage. You will be asked to fill in a luggage tag with your name and phone number that will be attached to your bag. We will take it from there. Your bag will be stored on the stage in Pinnacle Ballroom I.

• Q. I live out of town. Are there restaurants close by for dinners?

  A. There are plenty of restaurants within walking distance from the hotel. The hotel also has a restaurant, the P2B Bistro & Bar.